Chief Operating Officer

Pamela Schafer

As Chief Operating Officer, Pamela leads a team of 60+ insurance and risk management professionals. She brings over twenty years of industry experience and leadership to the table and is responsible for overseeing all business operations for the firm.

Pamela began her insurance career with an agency in Coconut Grove in 1993. Two years later she joined the prestigious Pennekamp & Soto agency that merged with others in 1997 to form InSource. Her hard work and keen vision of how to best manage large books of business, coupled with an intense passion to drive organic growth and provide unmatched levels of customer service, have all led to her leadership role.

Prior to becoming the COO, Pamela served as Operations Manager and the Personal Lines Department Manager where she played a key role in the development of the firms Elite Client Group.

A native Floridian and a proud Golden Panther, Pamela studied Psychology at Florida International University; she also holds a 220 Property & Casualty Insurance License. Currently a resident of South Beach, Pamela lives with her husband and daughter. She enjoys the outdoors, exercising, spending quality time with her family and giving back to the community through her involvement with the InSource charity committee.